Category: Solving Problems

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Supporting female entrepreneurs is not solely the responsibility of women

It’s no secret that women are making great strides forward in the workplace. In major cities across the country, analysis shows that the gender pay gap is closing. The number of women in mathematics, science and other STEM occupations is continuing to grow as well. In addition, the number of women entrepreneurs has increased by 48% year over year. That means the number of women taking the jump to start their own businesses each year is growing in leaps and bounds! However, it’s also no secret that there are still hurdles to cross, many more milestones to reach, and unfortunately,…

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Food delivery services & restaurants: ‘Caught in a bad romance’?

This episode is sponsored by Fordham University’s Ph.D. in computer science. The COVID-19 pandemic brought many challenges to the restaurant industry, especially at its peak in early 2020 when indoor dining in much of the country was shut down. A shining light seemed to come in the form of food delivery services, which enabled restaurants to reopen and safely provide food to patrons even though their dining rooms remained closed, or open at a reduced capacity. But is the relationship between restaurants and food delivery services really a healthy one, especially with indoor dining allowed once again? A new study…

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Customer service calls: To transfer or not to transfer? ‘When’ is the question

This episode is sponsored by Fordham University’s Ph.D. in computer science. In an effort to address customer questions and concerns as thoroughly and quickly as possible, service centers such as call centers and back-office support organizations often employ frontline workers to handle some of the more common issues. These workers may end up addressing customer questions themselves, or transferring them to another employee with more expertise in that area. Since these workers provide a gateway to an expert, they are sometimes referred to as ‘gatekeepers.’ An important part of the gatekeeping process is knowing when to stop working on the…

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Charisma: A professional tool worth its weight in gold

We’ve all seen movies that contain a pivotal moment when characters are united in a cause or moved to action, all as the result of an impassioned speech from a leading character. The music builds as the words of this character flow forth, everyone’s eyes are fixed on them until finally there is a collective cheer as they come together to tackle a challenge, or their spirits are reignited for a seemingly lost cause, or they plunge headfirst into battle or some other dangerous endeavor, with no other incentive than these persuasive words. But again, that’s the movies. Can the…

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Legalizing cannabis: Do licensed stores increase consumption?

The U.S. has a complicated history with cannabis. Designated an illegal substance for decades, in recent years we’ve witnessed a greater understanding of its medicinal potential with a growing number of states legalizing it for that purpose, as well as for recreational use. However, federally it remains classified as an illegal “Schedule 1 drug” under the Controlled Substances Act. I guess it’s still pretty complicated. Last year however, a bill passed in the House of Representatives that would have legalized the use of cannabis federally (but died in the Senate). In addition, more senators and representatives on both sides of…

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Virtual queues: How managing wait time information can improve the customer experience

No one likes waiting in lines, it’s a fact. Whether at the grocery store checkout searching desperately for the shortest line, or watching the clock tick while waiting our turn at the dentist’s office, or at an amusement park, looking at the long lines and deciding how badly we really want to ride our favorite ride, most of will do everything we can to avoid waiting. And even since the arrival of the coronavirus pandemic, when so many aspects of our lives are now conducted virtually, we still find ourselves waiting in lines, or in this case, in virtual queues,…

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What makes an analytics project great?

From large scale analytics projects that have a lifesaving impact, or realize millions of dollars in savings, or transform an entire industry, to those that simply help an organization better utilize its data and improve its day-to-day functionality, how is success measured? Joining me for this episode are Pooja Dewan, Vice President and Chief Data Analytics Officer with Otis Elevator, and Carrie Beam Teaching Associate Professor at the University of Arkansas and Principal of Carrie Beam Consulting. Both Pooja and Carrie have played a pivotal role in the Franz Edelman Award competition over the years. Pooja served as the 2019…

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The dangers of overcrowding: Helping ICUs preserve essential bed space

As the coronavirus or COVID-19 pandemic continues, supply shortages are something we are all facing, none with a more critical impact than those involving hospitals and healthcare workers. We’ve heard of the shortages of personal protective equipment or PPE, like face masks and gloves, and the lack of an adequate number of ventilators for the most seriously ill patients. But as the number of cities and communities impacted by the virus continues to grow, what do hospitals do when there are more patients in their ICUs than beds to hold them along with the accompanying monitoring and life-saving equipment? To…

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Help your organization ACE its analytics capabilities!

Last October I was joined by Norman Reitter, chief analytics officer and senior VP of analytics operations at CANA Advisors, to discuss the INFORMS Analytics Maturity Model, and how it is helping organizations of all sizes evaluate their analytics capabilities. In this episode, we will continue this conversation by exploring the new INFORMS Analytics Capability Evaluation (ACE) Coaching Program, which was developed to engage and assist organizations in developing and enhancing their analytics capabilities with the help of specially trained coaching experts. I am joined once again by Norman Reitter, as well as Dave Saranchak, CAP, research fellow at Concurrent…

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Craigslist’s role in the illegal drug trade

In a single year, abuse of illegal and prescription drugs costs the U.S. an estimated $271.5 billion, due to increased healthcare costs, crime and lost productivity. Not to mention the growing risk of overdose and death as increasingly potent substances, like fentanyl, are introduced to the market. This is compounded by the increasing ease with which these illegal substances have become available, enabled in no small part by the internet. And these aren’t necessarily from outlets typically viewed as nefarious, like the dark web, but from sites many of us use regularly. In this episode I am joined by Anandhi…

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