Virtual queues: How managing wait time information can improve the customer experience

No one likes waiting in lines, it’s a fact. Whether at the grocery store checkout searching desperately for the shortest line, or watching the clock tick while waiting our turn at the dentist’s office, or at an amusement park, looking at the long lines and deciding how badly we really want to ride our favorite ride, most of will do everything we can to avoid waiting. And even since the arrival of the coronavirus pandemic, when so many aspects of our lives are now conducted virtually, we still find ourselves waiting in lines, or in this case, in virtual queues,…

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Navigating the COVID-19 landscape with the 2020 INFORMS President

When I last spoke with 2020 INFORMS President Pinar Keskinocak, it was the beginning of the year, and the worldwide impact of the COVID-19 pandemic had not yet been realized. It has only been a few months since then, but it feels like a lifetime. And we are only halfway through the year! Needless to say, 2020 has thrown some unexpected challenges to all of us, in how we live and work. I am once again joined by Pinar to discuss the year so far and the role that O.R. and analytics has played in helping the world address many…

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Keeping bias out of job applications and school admissions

In today’s world, we are becoming increasingly aware of the prevalence of bias and the significance of its impact, particularly regarding minority groups and at risk and vulnerable members of our community. In an episode of the podcast released last month, we discussed the presence of bias in rideshares, in particular a study which identified that minorities and supporters of the LGBTQ community are twice as likely to have their rides canceled as Caucasians. In this episode, we will continue to explore additional examples of bias and their impact, as well as the role that operations research and analytics plays…

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Data privacy vs. data security: Overcoming our fear of sharing data

We are living in an increasingly digital world. Never has this been more apparent than our current reality of social distancing, as we are forced to commit to conducting more and more of our daily lives online, from business meetings, to shopping, to interacting with our families. In this new normal, questions and concerns regarding maintaining the security and privacy of our data have moved even further into the spotlight. For this episode I am joined by Rachel Cummings, professor in the H. Milton Stewart School of Industrial and Systems Engineering at Georgia Tech to discuss the relationship between data…

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February 2019

In this episode we will learn how O.R. and analytics are helping the men and women of law enforcement and the corrections systems, from improving the health of prison inmates, to simplifying the assignment of inmates to the appropriate prison, to helping New York city police men and women better predict and respond to crime. Joining us for this episode are Tamas Terlaky, president of Optamo and professor at Lehigh University, Mohammad Shahabsafa, chief operating officer at Optamo and Anshul Sharma, chief information officer at Optamo, who share their INFORMS Wagner Prize award-winning research on improving inmate scheduling for the…

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