A year of advocacy milestones

This episode features my last interview with the 2019 President of INFORMS Ramayya Krishnan, professor and dean with the Heinz College of Information Systems and Public Policy at Carnegie Mellon University, as we look back over the milestones of his presidency, including INFORMS’ advocacy work, as well as a look ahead to what’s next.

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Chatbots, friend or foe?

Chatbots are currently utilized by many well-known companies including Amazon, Domino’s Pizza, American Eagle and Facebook to support a number of tasks including taking orders, providing recommendations, as well as used in customer service and other conversational interactions with customers. But what do customers really think of chatbots, and how do they compare to their human counterparts? Joining me for this episode to provide some insight into the impact of chatbot technology is Xueming Luo of Temple University, whose study “Frontiers: Machines vs. Humans: The Impact of Artificial Intelligence Chatbot Disclosure on Customer Purchases,” was recently published in the INFORMS…

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The Daily Impact of AI

Artificial Intelligence and Automation. For some, these garner images of a future filled with exciting advances that will impact important industries and services, such as transportation, healthcare, national security and more. For others, it raises concerns across a spectrum that can stretch from a fear of employment opportunities lost to machines to militant robots taking over the world. Joining me is Ramayya Krishnan, INFORMS 2019 President and the William W. and Ruth F. Cooper professor of management science and information systems and dean of the Heinz College of Information Systems and Public Policy at Carnegie Mellon University, to shed some light on…

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