Just how bad for business are your Facebook comments?

More than 60 million companies maintain business pages on Facebook, allowing them to connect with existing customers as well as reach new ones. And with more than 1.62 billion people log onto Facebook daily, this might seem like a great way to reach a nearly limitless audience. However, the Facebook platform which enables consumers to provide comments and feedback, provides companies with very little power to control what is posted on their pages, leaving them open to negative feedback which could have a damaging effect on their brands. To give us insight into the nature of the comments consumers are…

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