Looking ahead to a year of new possibilities

Welcome to a brand-new year of Resoundingly Human podcasts! Joining me for the first podcast of the new year is the 2021 INFORMS President Stephen Graves. A long-time member of INFORMS, Steve is the Abraham J. Siegel Professor of Management and a professor of operations management at MIT’s Sloan School of Management. He also has a joint appointment with the MIT Department of Mechanical Engineering.

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Santa and O.R.: A holiday tradition

A Holiday Flashback! For our final episode of 2020, we invite you to revisit a very special holiday interview, originally recorded in 2018 and featuring a very well-known guest, Santa Claus himself. I hope you enjoy our fun and festive conversation as Santa and I discuss how he uses operations research to solve many of the problems associated with managing a team of elves, keeping track of the naughty and nice list and most importantly, delivering presents all across the globe on Christmas Eve. Thank you for tuning into the Resoundingly Human podcast over the past year, and we’ll be back with…

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A year of exciting milestones and unique challenges

Nearly a year ago, I interviewed the 2020 INFORMS President Pinar Keskinocak as she stepped into her new leadership role with INFORMS, to discuss her goals and objectives for the year ahead. Then, well … 2020 happened, complete with a global pandemic, social distancing, a transition to remote working and learning, and so many other challenges. As we prepare to (thankfully) say goodbye to 2020, Pinar joins me again to take a look back over the past year and its many challenges, but also, some incredible milestones for INFORMS. In addition, we’ll look ahead to 2021 and how the work…

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Special interview with Jorge Cham, PHD Comics

During the Virtual 2020 INFORMS Annual Meeting held in early November, I had the unique pleasure of interviewing Jorge Cham, scholar and comic, and special guest at the INFORMS Awards Ceremony. I am excited to share this interview with you during this special episode of the podcast, as Jorge and I discuss his comic series, Piled Higher and Deeper, and other creative endeavors; his transition from academia to the creative arts (and what his parents thought); important lessons learned; and the relationship between procrastination and productivity. And learn more about accessing valuable meeting content for three months following the meeting.

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How consumer ‘word of mouth’ impacts advertising dollars

Every day, we are exposed to advertising material for every product and service imaginable. Whether on social media, tv, radio, print and more, billions of dollars are spent on advertising each year, all to influence whether or not we make a purchase. Also impacting our decision-making process are recommendations or alternatively criticisms, of these same products and services from family and friends. But how much of an influence can these word of mouth interactions have, and ultimately, how does it impact advertising dollars? Joining me to discuss this topic is Yogesh Joshi, a professor at the University of Maryland, whose…

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Transitioning from the military? INFORMS has the resources to help

Operations research, or at the time operational research, traces its origins back to WWII when it was first used to refer to the scientific research done by the Royal Air Force to integrate new radar technologies into their tactics.  By 1941, the term had expanded to encompass research done to assist military officers in developing tactics and planning combat operations. Since then, applications of O.R. can be found in nearly every industry across the globe. Today, O.R. continues to play a vital role in our modern military, impacting strategy, logistics, personnel management and so much more. In today’s episode I…

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Robots on the job: What’s the real impact for their human counterparts?

As more organizations adopt automation, and for the purposes of this episode, robotics, into their day-to-day functions, questions remain regarding the impact. Are robots replacing their human counterparts or enhancing their work? Or is the answer more complex? And what are the economic implications? Joining me to provide some insight on the actual impact is Lynn Wu, professor at The Wharton School at the University of Pennsylvania. We’ll be discussing her study, “The Robot Revolution: Managerial and Employment Consequences for Firms,” which will be published in the INFORMS journal Management Science.

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Protecting election security, how safe is your vote?

At the heart of who we are as Americans and what our country was founded on and represents, is our right to vote, and for that vote to be counted. People have marched, protested, fought and died to ensure that right is preserved and protected. And the potential that this right to vote could be threatened, whether by forces foreign or domestic, especially during perhaps one of the most divisive presidential elections in our history should be of great concern to us all. For this episode I am joined by Natalie Scala, professor at Towson University to discuss election security,…

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Will we be facing long lines at the polls?

The upcoming 2020 presidential election is building up to be one of the most unprecedented in recent history, if ever. And adding to an already volatile and emotionally-charged situation are concerns with voter safety relating to the ongoing COVID-19 pandemic. Joining me for this episode is Laura Albert, professor of industrial & systems engineering at the University of Wisconsin-Madison’s College of Engineering, to discuss what Americans, election officials and volunteers could be facing when they hit the polls in just a few short weeks, as well as ways to ensure voting remains safe and accessible. 

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Virtual queues: How managing wait time information can improve the customer experience

No one likes waiting in lines, it’s a fact. Whether at the grocery store checkout searching desperately for the shortest line, or watching the clock tick while waiting our turn at the dentist’s office, or at an amusement park, looking at the long lines and deciding how badly we really want to ride our favorite ride, most of will do everything we can to avoid waiting. And even since the arrival of the coronavirus pandemic, when so many aspects of our lives are now conducted virtually, we still find ourselves waiting in lines, or in this case, in virtual queues,…

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