Published: July 15, 2019
Artificial Intelligence and Automation. For some, these garner images of a future filled with exciting advances that will impact important industries and services, such as transportation, healthcare, national security and more. For others, it raises concerns across a spectrum that can stretch from a fear of employment opportunities lost to machines to militant robots taking over the world. Joining me is Ramayya Krishnan, INFORMS 2019 President and the William W. and Ruth F. Cooper professor of management science and information systems and dean of the Heinz College of Information Systems and Public Policy at Carnegie Mellon University, to shed some light on artificial intelligence and its impact.
Interviewed this episode:
Carnegie Mellon University
Krishnan’s research has focused on the development of decision support tools to analyze, interpret, and act on consumer and social behavior in digital and networked platforms. His early work resulted in methods used by government agencies such as the Census Bureau to balance the competing needs to release data to generate economic value while protecting privacy and confidentiality. With the advent of the Internet and e-commerce, he developed novel approaches to gather and analyze data from e-commerce platforms. mobile telephony networks, and peer-to-peer networks. These networks and platforms, when used as testbeds, enabled study of questions related to pricing, consumer search, consumption, and competition in online markets. This work led to actionable policy insights about pricing in online markets as well as approaches to fostering and policing technology-mediated communities that form on mobile and Internet platforms. More recently, he has focused on how sensing and learning are transforming decision making by workers in gig economy platforms. A distinctive feature of his work has been deep partnerships with firms or agencies and pursuit of work that has made foundational contributions to management science and information technology while making a real-world impact.