Can doctor ego impact your diagnosis?

Operations research and analytics play a key role in advancing medical technology and methodology, with improvements to diagnostic testing, both conventional and AI-based tools, helping doctors more easily and accurately identify and treat medical conditions, providing better patient outcomes. But what happens if doctors aren’t using these tools, either out of concern over the costs incurred by the patient, or because they hold their own personal diagnostic abilities in higher regard, relying on that over diagnostic testing? In this episode, I am joined by Tinglong Dai with the Johns Hopkins University Carey Business School and the Johns Hopkins School of…

Tags: , , , ,

Learn more

Chatbots, friend or foe?

Chatbots are currently utilized by many well-known companies including Amazon, Domino’s Pizza, American Eagle and Facebook to support a number of tasks including taking orders, providing recommendations, as well as used in customer service and other conversational interactions with customers. But what do customers really think of chatbots, and how do they compare to their human counterparts? Joining me for this episode to provide some insight into the impact of chatbot technology is Xueming Luo of Temple University, whose study “Frontiers: Machines vs. Humans: The Impact of Artificial Intelligence Chatbot Disclosure on Customer Purchases,” was recently published in the INFORMS…

Tags: , , , , , ,

Learn more