2025 Franz Edelman Award finalist: SF Express

Welcome to the latest in our special series of Resoundingly Human podcasts highlighting the finalist teams for the 2025 Franz Edelman Award, the Nobel Prize of Analytics, which will be awarded at the upcoming 2025 INFORMS Analytics+ Conference in Indianapolis this April. These finalist projects represent teams from around the world who have leveraged advanced analytics to transform their organizations, address their most significant challenges, and better serve their customers and communities. Today I’m joined by members of the team representing SF Express to discuss their finalist project in the lead-up to the Franz Edelman competition.

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Online shopping and fast shipping, what happens when things go south?

With online retailers like Amazon delivering nearly everything we could possibly need or want, often within a day or two of ordering it, we’ve become accustomed to and even reliant on the instant gratification that comes from shopping online. But what happens if access to expedited shipping were to suddenly and unexpectedly stop? Well for one online retail platform it did. Alibaba, an international online marketplace with nearly twice as many available products than Amazon, lost access to its shipping service for nearly 48 hours. To provide more insight on what happened, what the fallout was for Alibaba, and what…

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