2020 Franz Edelman Award finalist IBM

This podcast is part of a series highlighting the finalist teams of the 2020 INFORMS Franz Edelman Award competition, to be held on September 29. Joining me for this episode are George Stark, Distinguished Engineer, statistics and quality at IBM, and Dorothea Wiesmann, Program Director and Technical Assistant to the Director of IBM research to discuss IBM’s finalist entry for the 2020 Franz Edelman Award.

So the business impact has been huge and it really falls into three areas. The biggest area is obviously in the operations. Now that we’ve been doing this for seven years, we’ve classified almost 850,000 servers using the PASIR tool and actually took action on the set of problematic servers to the tune of about a billion dollars a year in increased availability and reduced incidents in the environments that we’ve studied.

Interviewed this episode:

George Stark, Dorothea Wisemann


George Stark is an IBM Distinguished Engineer with over 25 years of experience in software and service measurement and statistical modeling. George is currently a member of the Delivery Excellence team where he leads IT Service Delivery Analytics projects and consults with IBM quality and productivity improvement teams worldwide and is a key leader in the IBM Estimation Community of Practice.

Dorothea Wiesmann is leading the Services Management Research group in the IBM Research – Zurich. In this function she manages research projects focused on improving quality and efficiency of IT Delivery leveraging knowledge management and data analytics. Prior to this, Dorothea has served as the Technical Assistant to the ZRL Director and as the Strategy Consultant for the systems management and compliance research area. Until 2008, she conducted research in novel thermo-mechanical data storage concepts for ultrahigh storage densities and in planar waveguide technology for optical communication. Her research focus in the earlier projects was on the demonstration of technology readiness and subsequent technology transfer with a keen interest on commercial success factors for technology projects.

Dorothea Wiesmann joined IBM Research in 2000, after she received her Ph.D. in electrical engineering form the Swiss Federal Institute of Technology (ETH). She also received an M.S. in physics from the Technical University of Berlin in 1995. Prior to her doctoral career, she conducted research at Bell Laboratories, Lucent Technology in 1995/96.Dr. Wiesmann has authored and coauthored more than 50 peer-reviewed conference and journal publications and serves regularly as a journal reviewer. She was a recipient of the fellowship award of the Daimler-Benz foundation in 1995. In December 2011, she received an MBA degree at Henley Management College, UK.