Author: Ashley Kilgore

A look inside the rapid spread of the coronavirus, what are we missing?

In December 2019, the first cases of the coronavirus were identified in Wuhan, China. As the number of infections and subsequent patient deaths has continued to rise, the struggle to treat and contain the spread of the virus has become a worldwide concern for both medical professionals and world leaders. For this episode I am joined by Richard Larson, post-tenure professor in the Institute for Data, Systems, and Society at the Massachusetts Institute of Technology, whose recently published article with the INFORMS magazine OR/MS Today, “The 2019-nCoV Coronavirus: Are there two routes to infection?” looks at the possible reasons this…

Tags: coronavirus, disease transmission, infection, MIT, Richard Larson

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Is your bias affecting my meal?

When we travel to a new place, whether for long overdue vacation, a work trip, or simply a day trip someplace we’ve been meaning to check out, many of us rely on review platforms such as TripAdvisor and Yelp to help us plan our visit. In particular, we look for guidance and advice in selecting restaurants, making choices based on how previous visitors have rated their own experience. But how accurate are these reviews really? And adding more ‘food’ for thought, how much of a role does personal bias play when it comes to these reviews, and exactly what factors…

Tags: bias, Boston College, Marios Kokkodis, online reviews, popularity-difference bias, Yelp

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Sprinkling Ground Red Chili Pepper Paprika over Sliced Vegetables

Food lacking flavor? Sprinkle on a little AI!

It’s Friday night, you’re cooking dinner for your friends or family. The wine is poured, the table is set. You’re preparing a favorite recipe, but have added a brand new spice mix to the dish. It smells amazing, and everyone agrees, it tastes even better. But where did this new seasoning come from? The answer? Artificial Intelligence! To talk about this fascinating new application of AI, the result of a partnership between IBM and McCormick, I am joined by Robin Lougee, AVP, Advanced Analytics, Ascena.

Tags: AI, artificial intelligence, flavor, IBM, McCormick, product development, Robin Lougee, spices

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Can doctor ego impact your diagnosis?

Operations research and analytics play a key role in advancing medical technology and methodology, with improvements to diagnostic testing, both conventional and AI-based tools, helping doctors more easily and accurately identify and treat medical conditions, providing better patient outcomes. But what happens if doctors aren’t using these tools, either out of concern over the costs incurred by the patient, or because they hold their own personal diagnostic abilities in higher regard, relying on that over diagnostic testing? In this episode, I am joined by Tinglong Dai with the Johns Hopkins University Carey Business School and the Johns Hopkins School of…

Tags: AI, artificial intelligence, diagnostic testing, Johns Hopkins University, Tinglong Dai

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Just how bad for business are your Facebook comments?

More than 60 million companies maintain business pages on Facebook, allowing them to connect with existing customers as well as reach new ones. And with more than 1.62 billion people log onto Facebook daily, this might seem like a great way to reach a nearly limitless audience. However, the Facebook platform which enables consumers to provide comments and feedback, provides companies with very little power to control what is posted on their pages, leaving them open to negative feedback which could have a damaging effect on their brands. To give us insight into the nature of the comments consumers are…

Tags: business pages, Facebook, Mochen Yang, Resoundingly Human

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Tackling the holiday rush at UPS

In the few short weeks between Thanksgiving and the New Year, the number of packages processed, transported and delivered by UPS will more than double to meet the demand of holiday gift giving! Joining us to provide a behind the scenes look at the busiest time of year for UPS is Ranganath Nuggehalli, principal scientist at UPS, to talk about how O.R. helps make the holidays merry!

Tags: Holiday, ORION, Ranganath Nuggehalli, Resoundingly Human, UPS

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A year of advocacy milestones

This episode features my last interview with the 2019 President of INFORMS Ramayya Krishnan, professor and dean with the Heinz College of Information Systems and Public Policy at Carnegie Mellon University, as we look back over the milestones of his presidency, including INFORMS’ advocacy work, as well as a look ahead to what’s next.

Tags: advocacy, artificial intelligence, Carnegie Mellon University, Ramayya Krishnan, Resoundingly Human

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Chatbots, friend or foe?

Chatbots are currently utilized by many well-known companies including Amazon, Domino’s Pizza, American Eagle and Facebook to support a number of tasks including taking orders, providing recommendations, as well as used in customer service and other conversational interactions with customers. But what do customers really think of chatbots, and how do they compare to their human counterparts? Joining me for this episode to provide some insight into the impact of chatbot technology is Xueming Luo of Temple University, whose study “Frontiers: Machines vs. Humans: The Impact of Artificial Intelligence Chatbot Disclosure on Customer Purchases,” was recently published in the INFORMS…

Tags: AI, artificial intelligence, chatbot, customer service, future of workforce, future of workplace, Resoundingly Human

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To retire or not to retire? For academics, this can be a complicated question

In academia, a growing number of PhD graduates are competing for a limited number of academic positions, and with tenured professors often retiring later, the competition for these positions continues to increase. Joining me for this episode to take a deeper dive into this topic is Richard Larson, post-tenure professor in the Institute for Data, Systems, and Society at the Massachusetts Institute of Technology. In this episode, Professor Larson draws on the results of several recently published papers, all from eight years of NIH-supported research. Most papers have coauthors, representing multiple disciplines and three universities: The Ohio State University, Virginia Tech, and the…

Tags: academics, Resoundingly Human, retirement, Richard Larson, tenure

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Helping businesses up their O.R. and analytics game

Organizations around the world, big and small, in nearly every industry, are implementing operations research and analytics to improve their business operations. But how can an organization tell how well it is using O.R. and analytics? With the INFORMS Analytics Maturity Model! Joining me to help tackle this topic is Norman Reitter, chief analytics officer and senior VP of Analytics Operations at CANA Advisors and chair of the INFORMS Analytics Capability Evaluation Subcommittee. To learn more about the Analytics Capability Evaluation program, contact Norm Reitter at [email protected] or Taryn Lewis, INFORMS Director of Education and Industry Programs.

Tags: analytics, analytics capability, Analytics Capability Evaluation Coaching Program, Resoundingly Human

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